ICA Services Centre
How dual-building program transitioned from new construction to retrofit without forcing demolition delays or creating expensive site storage bottlenecks.
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Overview
When new construction meets retrofit in one program
New construction follows predictable sequences—but retrofit doesn't wait for replacement panels to arrive before demolition crews start stripping facades. This dual-building program required fundamentally different tracking logic: sequential workflows for new construction, independent stage updates for retrofit. Learn how flexible workflow configuration kept both programs moving without artificial constraints.
Challenge
New construction logic doesn't work for retrofit
AICA new construction completed first, followed by ICAB retrofit requiring completely different tracking approach. AICA's sequential fabrication-to-installation workflow couldn't apply to ICAB where existing facade dismantling happened independently of replacement panel readiness across 50 building segments.
Demolition crew ready, replacement panels aren't
Existing ICAB envelope needed stripping across 50 segments independent of whether replacement panels were fabricated or delivered. Sequential workflow logic would force artificial dependencies, delaying demolition unnecessarily, compressing installation windows, and creating expensive site storage of replacement panels awaiting access.
Risk of coordination gaps across dual programs
Managing two buildings with different process requirements through separate tracking systems risked creating coordination gaps and version conflicts. Updates to one building's schedule often impacted the other, but dependencies would only surface in delayed status meetings when correction opportunities had passed.
Solution
Sequential for new, independent for retrofit
First building ran a sequential 6-stage workflow where completing later stages auto-updated earlier ones. Second used non-sequential 7-stage with independent dismantling—demolition and delivery could proceed in parallel without artificial dependencies.
Both buildings, one screen, drill down when needed
Teams could track progress across both buildings sequentially or drill into specific segments independently by scope, phase, or type, without switching systems or losing the portfolio view throughout the program.
Single source of truth, different rules per building
Centralized tracking eliminated version conflicts between new construction and retrofit teams, giving management unified visibility into both building programs without reconciling separate systems or delayed status reconciliation.
Results
One done, another started, no gap in tracking
When the first building wrapped and the second ramped up, tracking continued without resetting systems or retraining teams. Each building kept its own workflow logic throughout, with distinct process requirements and without manual workarounds.
Demolition proceeded while panels were still shipping
Non-sequential dismantling tracking let demolition crews proceed independently of replacement panel delivery, maximizing schedule efficiency by eliminating artificial waiting periods, preventing double-handling of stored materials, and compressing overall retrofit timeline.
Resource conflicts spotted weeks ahead
With unified dashboard showing both building programs and models, resource conflicts surfaced weeks before they'd cause rework or acceleration costs, and not during the program transition when those conflicts usually happen and when options are limited.
Summary
Two buildings, two workflow types, one unified view
Sequential logic works for new construction—but retrofit needs flexibility. This program proved that different building types can coexist in unified tracking without forcing artificial dependencies. Demolition proceeded when ready, deliveries arrived when needed, and both programs stayed visible in one dashboard. When your portfolio includes diverse project types, workflow flexibility isn't optional.
